Why didn’t I receive an order confirmation email?
If you placed an order with Midprompter but did not receive an order confirmation email, you might have entered an incorrect email address. Please contact us through the contact form, and we will update your order details so you can receive the confirmation.
How can I check if my order has been processed?
Order confirmation is sent to the email address provided during checkout. If you did not receive the email, please check your spam folder. It may take up to 24 hours to receive the confirmation. If you still haven’t received it after checking and waiting 24 hours, contact us through the contact form for assistance.
What should I do if I entered the wrong address?
If you entered incorrect information, such as the delivery address, email, or phone number, please contact our support team as soon as possible to update the information before your order is shipped. Unfortunately, if the wrong information affects the delivery and the order has already been shipped, you will be responsible for any additional costs.
Can I make changes to my order after placing it?
We start processing your order as soon as you place it. This means changes to the order may not be possible. However, if the order has not yet been processed, we will try to make the requested changes. For the fastest service, please contact us via WhatsApp.
How can I cancel my order?
Please contact us as soon as possible through the contact form. However, we cannot guarantee that we will be able to cancel your order, as our team works quickly to ship items as soon as possible.
Можно ли оплатить картой?
Yes, we accept Visa, Mastercard, and American Express.
Can I pay with PayPal?
Yes, we also accept payments via PayPal.
Каков срок доставки?
The delivery time depends on the shipping method you choose. Generally, it takes 5 to 10 business days. If you have not received your order within the expected time frame, please check the information you provided. If everything is correct, contact our support team, and we will assist you.
Какие варианты доставки вы предлагаете?
Мы используем различные транспортные компании в зависимости от размера вашего заказа. После добавления товара в корзину и оплаты вы увидите, какая служба будет осуществлять доставку.
Предлагаете ли вы экспресс-доставку?
Да, экспресс-доставка доступна, но она стоит дороже. Вы можете выбрать эту опцию во время оформления заказа.
Как я могу отследить свой заказ?
Как только ваш заказ будет отправлен, вы получите номер для отслеживания. Если вы не получили ссылку для отслеживания, пожалуйста, свяжитесь с нами через контактную форму для получения помощи.
Вы доставляете товары в Сеуту, Мелилью или на Канарские острова?
Нет, в настоящее время мы не доставляем товары в Сеуту, Мелилью или на Канарские острова. Однако не стесняйтесь обращаться в нашу службу поддержки, и мы постараемся вам помочь. Обратите внимание, что стандартные тарифы на доставку могут не применяться.
Why isn’t my tracking number active?
After your order has been shipped, it may take up to 48 hours for the tracking link to become active. Please wait for this period before checking the status.
What happens if I don’t collect my package?
If the package is returned to us, we can resend it, but you will need to cover the cost of re-shipping. If your item was personalized, a refund is not possible. For non-personalized items, we can refund you, minus the shipping costs.
What sizes of frames do you offer?
We can make frames in any size to order, with a standard maximum size of 60×40 cm.
Do you have a physical store?
No, we are an online-only store, which allows us to offer a wider range of personalized products with flexible customization options.
Do you create custom products?
Yes, we specialize in creating custom-made items tailored to your specifications. We also have a selection of ready-made photos available for purchase.
Какое качество изображения следует загружать?
Мы рекомендуем загружать высококачественные изображения для достижения наилучших результатов. Мы используем технологии нейронных сетей для улучшения качества ваших фотографий, но результаты зависят от исходного изображения. Чтобы добиться наилучшего результата, лучше всего загружать изображения высокого разрешения.
Что делать, если нужный мне товар не представлен на вашем сайте?
Не стесняйтесь спрашивать нас! Даже если продукт не представлен на сайте, мы все равно сможем создать его для вас. Не стесняйтесь, обращайтесь к нам!
Могу ли я купить только напечатанный холст?
Да, вы можете приобрести только напечатанный холст, и этот вариант более доступен, чем заказ с рамой.
Can I order just a frame?
Yes, you can order frames only, but the minimum order is 10 pieces.
Do you offer special prices for bulk orders?
Yes, we offer discounts for bulk orders. Contact us for more information and to discuss your order.
Могу ли я совершить покупку без регистрации?
Да, регистрация на нашем сайте не является обязательной. Однако регистрация позволит вам легче отслеживать свой заказ и упростит будущие покупки.
У меня необычный график, и я обычно не бываю дома в течение дня. Вы все равно сможете доставить мой заказ?
Да, конечно! В этом случае мы рекомендуем воспользоваться услугой доставки в шкафчики. Это отличный вариант для клиентов, которые не могут быть дома, чтобы получить свой заказ. Доставка в шкафчик - это удобный и безопасный вариант.
How can I hang pictures without making holes in the wall?
We recommend using special adhesive picture hooks or other damage-free hanging solutions. Be sure not to hang items directly above areas where they could fall and cause harm, such as over a bed.
How can I order printed products?
Simply follow the steps outlined on our website. In just a few clicks, your order will be placed. Our online printing company delivers across the European Union, and with our fast and punctual delivery systems, we ensure your order will arrive on time and in perfect condition.
What should I do if my product was damaged during delivery?
If your order arrives damaged, please contact our support team immediately and provide photos of the damage. We will work with you to resolve the issue, whether through a replacement or a refund, depending on the situation.
How can I get a receipt or invoice for my order?
A receipt or invoice is automatically sent to your email after the order is completed. If you did not receive it or need a copy, please contact us through the contact form, and we will provide the document.
What materials do you use for canvas printing?
We use high-quality materials, including fade-resistant inks and durable canvases, ensuring that your prints will last for many years without losing their vibrant colors.
Can I order a product as a gift?
Yes, we offer a “Gift Wrapping” option. You can add this during the checkout process. We can also ship the product directly to the recipient with a custom gift note. Please include the details during checkout.
How can I contact your support team?
You can contact our support team through the contact form on our website, via WhatsApp, or by email. We aim to respond within 24 hours on business days.
What shipping methods do you offer?
We offer standard delivery, express delivery, and locker delivery options for your convenience. You can choose the option that best suits your needs during checkout.
Can I cancel my order if I change my mind?
If you change your mind, please contact us as soon as possible. If the order has not yet been processed, we will try to cancel it. However, if the order is already in progress or shipped, cancellation may not be possible.