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Frequently Asked Questions

We have gathered the most common inquiries and provided detailed answers for your convenience.

Can I pay by card?

Yes, we accept Visa, Mastercard, and PayPal, Bizum

What is the delivery time?

The delivery time depends on the shipping method you choose. Generally, it takes 3 to 10 business days. If you have not received your order within the expected time frame, please check the information you provided. If everything is correct, contact our support team, and we will assist you.

What delivery options do you offer?

We use different shipping companies depending on the size of your order. After adding items to your cart and making a payment, you will see which service will handle your delivery.

Do you offer express delivery?

Yes, express delivery is available, but it comes at a higher cost. You can select this option during checkout.

I have an unusual schedule, and I am not usually home during the day. Can you still deliver my order?

Yes, of course! In this case, we recommend using our delivery to lockers service. It is an excellent option for customers who cannot be home to receive their orders. Locker delivery is a convenient and secure option.

How can I track my order?

Once your order has been shipped, you will receive a tracking number. If you did not receive a tracking link, please contact us via the contact form for assistance.

Do you deliver to Ceuta, Melilla, or the Canary Islands?

No, we currently do not deliver to Ceuta, Melilla, or the Canary Islands. However, feel free to contact our support team, and we will try to assist you. Please note that standard shipping rates may not apply.

What image quality should I upload?

We recommend uploading high-quality images for the best results. We use neural network technologies to enhance the quality of your photos, but the results depend on the original image. To achieve the best outcome, it is ideal to upload a high-resolution image.

What if the product I want isn’t listed on your website?

Feel free to ask us! Even if the product is not listed on the website, we might still be able to create it for you. Don’t hesitate to reach out!

Can I buy only a printed canvas?

Yes, you can purchase just the printed canvas, and this option is more affordable than ordering with a frame.

Can I make a purchase without registering?

Yes, registration on our website is not mandatory. However, registering allows you to track your order more easily and simplifies future purchases.

No answer to my question

If you didn’t find the answer to your question, please visit our FAQ page at https://midprompter.com/frequently-asked-questions-faq/ or contact our support team at admin@midprompter.com.