File uploads up to 64 MB in the specified formats are allowed. In case of high website traffic or slow internet connection, uploads may be limited. If a file larger than 64 MB is needed, please use alternative services like Google Drive.
Users guarantee that uploaded files do not violate copyrights, confidentiality, or third-party rights. According to the Spanish Legislative Decree 1/1996 of April 12, if an order contains copyrighted material, the usage volume must not exceed 10% of the overall work.
Delivery Terms
Delivery is made to the address provided by the client under the conditions specified on the website. Order confirmation and delivery times are also provided. These terms are not binding unless express delivery is agreed upon in writing. According to Spanish Consumer Rights Law, Midprompter undertakes to deliver the order on time and in proper form.
If the ordered product is unavailable for reasons beyond Midprompter’s control, the company may offer a similar product or terminate the contract. The client will be notified immediately, and a full refund will be provided according to the Spanish Consumer Protection Law.
Warranties and Returns
You have 15 days from the date of receipt to report any defects or errors. Products from Midprompter are personalized for each client and cannot be refunded, in accordance with the Spanish Law regulating personalized goods.
Non-personalized products can be returned within 14 days according to the EU Directive 2011/83/EC on Consumer Rights. If a manufacturing defect or error occurs, Midprompter will replace or repair the product according to the warranty rules outlined in the Spanish Legislative Decree 1/2007 of November 16.
Minimum Age for Purchase
According to the Spanish Civil Code, minors are not permitted to make purchases without adult supervision.
User Registration
We only allow registration for individuals or legal entities with full legal capacity in accordance with the Spanish Civil Code. Minors cannot register. Accurate information such as name, address, phone number, and email must be provided during registration, and any changes must be updated promptly.
Your username and password must be confidential. You are responsible for the use of your account by third parties according to the Spanish Law on Information Society Services and Electronic Commerce (34/2002).
Content Rights
By placing an order, the client confirms that they own all rights to the materials provided in accordance with the Spanish Copyright Law. Clients are responsible for keeping backup copies of all files submitted before placing an order.
Content on the Midprompter website cannot be copied, distributed, or used without permission, in accordance with the Spanish Copyright Law.
Use of Acquired Products
When purchasing a product from the Midprompter library, you acquire ownership only of the physical object. Any other use (reproduction, distribution, etc.) is prohibited unless legally allowed. Resale is only permitted with written consent from Midprompter.
Liability
Midprompter is liable for damages only within the limits established by the Spanish Civil Code, including cases of harm to life or health due to negligence.
Prices and Payment
All prices include VAT according to the Spanish VAT Law, but do not include shipping and packaging costs, which are calculated separately. Payment is made by the method selected at the time of ordering.
Right of Withdrawal
If you cancel the contract in accordance with the EU Directive 2011/83/EC on Consumer Rights, we will refund all payments received from you, including the cost of delivery, within 14 days of receiving notice of contract cancellation. The client is responsible for sending the product back within this period and covering the return costs.
Force Majeure
Midprompter is not responsible for any failure or delay in fulfilling obligations if it is caused by events beyond our reasonable control, including natural disasters, wars, civil unrest, strikes, government actions, or failures in internet services. In such cases, the obligations may be postponed for the duration of the force majeure event according to the Spanish Civil Code.
Privacy Policy
Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the Spanish Data Protection Law. We use your data only for order fulfillment, service provision, and improving customer experience. Personal data is not shared with third parties without your consent, except as required by law.
Right to Modify Terms
Midprompter reserves the right to modify these terms of use at any time, notifying users of such changes. Changes take effect upon publication on the website. Continued use of the website after changes implies acceptance of the new terms. If you disagree with the new terms, you have the right to stop using the site and request account deletion, in accordance with the Spanish Law on Information Society Services and Electronic Commerce (34/2002).
Client Obligations
Users must use the Midprompter website and services in compliance with current Spanish laws, including the Spanish Consumer Rights Law and the Spanish Copyright Law. Clients are not allowed to upload illegal, offensive content, or content that infringes on third-party rights. If such violations are detected, we reserve the right to delete the user’s account and cancel the order.
Disclaimer
We strive to provide accurate and up-to-date information on our website, but we cannot guarantee the accuracy of all materials. Midprompter is not liable for errors, omissions, or outdated information on the site. Use of the site is at your own risk, in accordance with the Spanish Law on Electronic Commerce.
Dispute Resolution and Jurisdiction
Any disputes arising from the use of the Midprompter website or order execution will be resolved under Spanish law. In the event of an inability to reach an amicable settlement, the dispute will be submitted to the competent courts of Spain, as stipulated by the Spanish Civil Procedure Code.
Intellectual Property Rights
All materials on the Midprompter website, including but not limited to texts, images, graphics, logos, icons, and software, are protected by copyright and other intellectual property rights in accordance with the Spanish Copyright Law. These materials are owned by Midprompter or third parties with which we have agreements. Any use of these materials, including reproduction, distribution, modification, or any commercial use, without prior consent from Midprompter is strictly prohibited.
Cookie Policy
Midprompter uses cookies to improve user experience, analyze site traffic, and ensure proper functionality. In accordance with the Spanish Law on Information Society Services and Electronic Commerce (34/2002) and the EU General Data Protection Regulation (GDPR), you can manage your cookie settings or disable them, but this may affect the site’s functionality.
Liability for Provided Services
Midprompter provides its services “as is” and makes no express or implied warranties regarding the website’s operation, product quality, or user satisfaction. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our site or services, except in cases of gross negligence or intentional misconduct, in accordance with the Spanish Civil Code.
Promo Codes and Discounts
All promo codes, discounts, and offers provided by Midprompter may be limited by time, territory, or conditions of use. Promo codes cannot be exchanged for cash or used to purchase items that are not part of the promotion. Midprompter reserves the right to cancel promo codes if misuse or fraud is detected. Promo codes may not be combined with other offers unless otherwise stated.
Transfer of Rights and Obligations
The client cannot transfer their rights and obligations under the contract with Midprompter to third parties without our written consent, in accordance with the Spanish Civil Code. Midprompter reserves the right to transfer its rights and obligations to third parties without prior notice to the client if this does not affect the provision of services.
Electronic Communication
By visiting our website or sending us emails, you are communicating with us electronically. You agree to receive communications from us electronically, either by email or through notices on the website. All contractual obligations, notices, disclosures, and other communications we provide to you electronically meet the legal requirements of written communication, in accordance with the Spanish Law on Information Society Services and Electronic Commerce.
Order Cancellation Policy
Order cancellations are only possible before the order has begun production. Since most of our products are personalized, order cancellations after production has started are not allowed, except in special cases provided by Spanish law. To cancel an order, contact us as soon as possible, and we will try to accommodate your request. However, once production has started, cancellation is not permitted, in accordance with the Spanish Consumer Rights Law.
Feedback Policy
We encourage customers to leave feedback on our products and services. Feedback should be honest, constructive, and not violate third-party rights. Midprompter reserves the right to remove feedback containing false information, offensive language, or violations of Spanish law, as per the Spanish Law on Electronic Services.
Use of Personal Data for Marketing
With your consent, Midprompter may use your contact information (email or phone number) to send you promotional offers and news about our services. You may unsubscribe at any time by following the link in our emails or contacting us directly, in compliance with the EU General Data Protection Regulation (GDPR) and the Spanish Data Protection Law.
International Orders and Customs Fees
Midprompter serves customers throughout the EU. Orders shipped outside Spain may be subject to customs duties and taxes imposed by the destination country. The buyer is responsible for paying all such duties and taxes. Midprompter is not responsible for delays caused by customs procedures. We recommend that you review your country’s import laws before placing an order, in accordance with the EU Customs Regulation.
Product Assortment Changes
Midprompter reserves the right to change the product range, prices, and conditions without prior notice. We are not obligated to keep certain items in stock permanently. If you place an order for an item that is no longer available, we will offer you a similar product or provide a full refund, in accordance with the Spanish Consumer Protection Law.
Payment Security
Midprompter ensures that all transactions are conducted using modern encryption methods to protect your data. We work only with reliable payment providers that comply with PCI DSS security standards. All your payment information is protected and not stored on our servers, in accordance with the Spanish Law on Electronic Services and Data Protection.
Quality Control
All orders undergo strict quality control before shipping. We strive to provide the highest quality products. However, if the product does not meet your expectations due to manufacturing defects, we are committed to replacing or refunding it, in accordance with the Spanish Consumer Rights Law. However, if the discrepancy is due to errors in the files you provided (low resolution, incorrect proportions, etc.), we are not responsible for it.
Service Termination
Midprompter reserves the right to terminate services to clients who violate the terms of use, the law, or provide false information. We may also terminate services if we believe that the client’s actions harm our reputation or other users, in accordance with the Spanish Civil Code.
License to Use the Website
Midprompter grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This right does not include the right to: resell products or services, use the site or its content for commercial purposes, collect and use data, use automated systems for data extraction (including “robots,” “spiders,” etc.), or any other unauthorized use of the site’s content. Violation of these terms may result in the termination of your right to access the site without prior notice, in accordance with the Spanish Law on Electronic Services.
Social Networks and User Content
When you post, upload, or share content on our social media pages or any other public space associated with Midprompter, you grant us a non-exclusive, perpetual, royalty-free right to use, distribute, modify, and display your content for the purpose of marketing and promoting our services
. You guarantee that you own all rights to this content and that its use does not violate the rights of third parties. We reserve the right to remove any content that violates these terms or is illegal, offensive, or inappropriate, in accordance with the Spanish Data Protection Law.
Refunds for Undelivered Orders
If an order was not delivered due to Midprompter’s or our shipping partner’s fault, you are entitled to a full refund. However, if the order was not received due to an incorrect address or absence of the recipient, Midprompter is not responsible for the refund. You must provide an accurate and up-to-date delivery address when placing your order, in accordance with the Spanish Consumer Rights Law.
Offer Validity
All offers, prices, and discounts listed on the website are valid for a limited time and may change without prior notice. Midprompter reserves the right to modify or cancel offers at any time without explanation. If you placed an order before the price or terms changed, you will be served under the previous conditions, in accordance with the Spanish Law.
Severability Clause
If any provision of these terms of use is found to be invalid, illegal, or unenforceable, it will not affect the validity of the other provisions. The invalid provision will be replaced by another one that is closest in meaning to the original, in accordance with the Spanish Civil Code.
Acceptance of Terms
By placing an order on the Midprompter website, you confirm that you have read and agreed to these terms of use and our Privacy Policy. If you disagree with any provisions, you must refrain from using the website and our services. Midprompter reserves the right to update and change the terms at any time, and continued use of the website after changes means that you accept the new terms.
Responsibility for Submitted Content
Midprompter is not responsible for the quality, accuracy, or rights to the content provided by users for printing. You must ensure that the content (photos, images, texts) provided does not violate copyright, trademark, or other third-party rights, in accordance with the Spanish Copyright Law. If a violation occurs, you are fully responsible for any damages caused as a result.
Customer Support Policy
Midprompter is committed to providing qualified support to customers during the working hours listed on the website. Questions, complaints, and requests are handled within 1-3 business days. In case of complex issues, additional time may be needed, and the customer will be notified. All requests are processed in accordance with the Spanish Consumer Rights Law.
Third-Party Interaction
Midprompter may contain links to third-party websites or partner with third parties to provide additional services. We are not responsible for the content, privacy policies, or activities of such websites or partners. Using third-party resources is at your own risk, in accordance with the Spanish Law on Electronic Services.